NatWest, one of the largest banks in the UK, have digitalised their customer service management by switching to Microsoft Dynamics 365.
Support services are imperative throughout the digital transformation of a business. They provide protection in case of an emergency or when something breaks, and allow for change requests, training, and other engagements, to be dealt with efficiently and in a timely manner. But which model is best suited to your organisation?
LAST UPDATED: 3rd May 2022 This article was originally published on 25th October 2021 but has been constantly updated in line with any changes announced by Microsoft Microsoft have announced the launch of a new model for subscription licensing, branded as the ‘New Commerce Experience’.
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