Integration Authentication

Integrating with Dynamics 365 without a licence

By Product Updates

When setting up an integration with Microsoft Dynamics 365, some level of authentication is required. Although a user can often use their own credentials for the task, this adds dependency on this user’s account and relies on the user always having a full licence. We take a look at the alternative methods of authentication: Non-Interactive and Application Users Read More

Octoboer 2020 Unified Interface Transition

Preparing for the Unified Interface transition

By Product Updates

As we’ve covered previously, Microsoft has been pushing for businesses to make the switch to the Unified Interface in Dynamics 365 Customer Engagement for some time. Although the legacy interface is scheduled for deprecation in October 2020, some businesses have been given suggested transition dates as early as January 2020. We outline the preparations your organisation will need to make in order to avoid potential downtime and successfully transition to the Unified Interface prior to October 2020. Read More