CSP Partner Agreement

Changes to Dynamics 365 partner requirements – Part Two

John PhillipsCompany Updates

Back in July, we talked about the changing requirements for businesses looking to sell Dynamics 365 licences to their clients. These changes were to ensure that businesses using Dynamics 365 were being provided a quality service by certified product experts. As an update to this, Microsoft have since announced that Cloud Service Providers (CSPs) now have until February 2018 to ensure their business is compliant with these requirements in order to be able to continue or begin to sell Dynamics 365 Enterprise Edition licences.

As covered in the initial article, it makes sense to have strict requirements on resellers of Dynamics 365 – poor implementation and support can lead to a failed project or a negative impact on users. By ensuring that a CSP’s staff are properly qualified, Microsoft are protecting their own product from undue criticism.

What are the actual requirements that need to be met in order to sell Dynamics 365?

For partners looking to sell Customer Engagement, two individuals must pass all the following exams –

  • MB2-715: Microsoft Dynamics 365 customer engagement Online Deployment
  • MB2-716: Microsoft Dynamics 365 Customization and Configuration

AND two same or different individuals must pass one of the following exams –

  • MB2-717: Microsoft Dynamics 365 for Sales
  • MB2-718: Microsoft Dynamics 365 for Customer Service


If your business is looking to partner with another company in order to deliver your Dynamics 365 implementation and support, it may be prudent to check that they meet, or are at least working towards meeting, these requirements, to ensure that you’re getting the best service for your money.