Deliver fast, personalised Customer Service and improve issue resolution with Microsoft Dynamics 365.

Dynamics 365 Customer Service Professional

Despite the obvious benefits of Dynamics 365, not all businesses could previously afford to introduce the full Enterprise suite into their company, due to timescales and implementation costs. However, with Dynamics 365 Customer Service Professional, a new price point is now available for businesses who just want to focus on the Customer Service features of Dynamics 365 and do not require all the functionality that the Enterprise Suite offers.

Seamless upgrade path

As Dynamics 365 Customer Service Professional shares the same platform as the Enterprise licence, should you find that your CRM requirements grow, you can easily upgrade to the Enterprise licences at a later date.

What’s included with a Professional Licence?

  • Access to core Dynamics 365 Customer Service functionality, including Case and Knowledge Management and Social Customer Care
  • Lead creation to assist Sales teams
  • Mobile access

What limitations should I be aware of?

  • Access to a Development instance (referred to as a Sandbox) is not included. This can be very useful for testing new functionality and training purposes to upskill staff without affecting real data.
  • The Enterprise licence provide access to a Portal which can be used for customer self-service to help reduce costs and improve customer-client interaction. This is not included with the Professional licence and is an optional extra.
  • Full customisation. The Enterprise licence allows you tailor virtually every aspect of the system to your needs, but there are some restrictions to these options with a Professional licence.

Should your business not require this functionality, then a Customer Service Professional licence could be right for you.

Find out how Dynamics 365 Customer Service Professional can help your business

For more information on Microsoft Dynamics 365 Customer Service Professional and how its power can take your business to the next level, get in touch below.

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Microsoft Dynamics 365 Customer Service Professional Pricing

Customer Service Professional

£ 37.70

Per User, Per Month
  • Case and Knowledge Management with Dynamics 365
  • Lead Creation

Team Member

£ 6

Per User, Per Month
  • For light usage of the Dynamics for 365 Customer Service App

To also add Sales functionality in addition to the Customer Service functionality detailed above, a Sales Professional Licence would need to be purchased first at £49 (as the base licence) and Customer Service can then be attached to this licence at £15.10 per user, per month, resulting in a combined cost of £64.10 per user, per month.

Full feature comparison – Dynamics 365 Customer Service Professional


Dynamics 365 Customer Service Professional

Dynamics 365 Customer Service Enterprise

Unlimited Users
Access to core Customer Service entitiesIncludes Cases and Knowledgebase records
Forms/Views per entity2Allows for variations on forms/views for individual roles, providing streamlined data entry flow
Maximum number of custom entities15300
Custom workflows
Sandbox environmentIdeal for development, testing and training
Mobile Access
QueuesMaximum of 15
PortalAdditional costCustomer-facing self-service portals powered by CRM data
Reporting/Dashboard Customisations5
Embedded IntelligenceAnalyse your customer-interaction data.
More information
Service Gamification
Forms ProPowerful survey and feedback functionality
Dynamics 365 Teams
Service Scheduling
Unified Service Desk
Business Process FlowsMaximum of 510 per entityBusiness Process Flows are used to guide users through the system, ensuring relevant information is captured at the correct times
Additional Storage
Further details
Additional cost250MB Database & 2GB File storage for each additional user
PowerApps P2Add-on only