MICROSOFT DYNAMICS 365 APPLICATIONS

Microsoft Dynamics 365 Customer Service Professional

Deliver fast, personalised customer service and improve issue resolution with Microsoft Dynamics 365 Customer Service Professional.

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A NEW PRICE POINT

Learn more about Dynamics 365 Customer Service Professional

Despite the obvious benefits of Dynamics 365, not all businesses could previously afford to introduce the full Dynamics 365 Customer Service product into their company, due to timescales and implementation costs. However, with Dynamics 365 Customer Service Professional, a new price point is now available for businesses who just want to focus on the customer service features of Dynamics 365 and do not require all the functionality that the Enterprise Suite offers.

Easily upgrade to Enterprise when required

As Dynamics 365 Customer Service Professional shares the same platform as the Enterprise licence, should you find that your CRM requirements grow, you can upgrade to the Enterprise licences at a later date.

What’s included with a Dynamics 365 Customer Service Professional Licence?

What limitations should I be aware of?

Advanced customer service features such as Embedded Intelligence and Context-Driven Suggestions are not included with Dynamics 365 Customer Service Professional.
A Dynamics 365 Customer Service Enterprise licence allows you tailor virtually every aspect of the system to your needs, but there are some restrictions to these options with a Professional licence.
You also won’t have access to custom applications using Power Apps.

Should your business not require this functionality, then a Dynamics 365 Customer Service Professional licence could be right for you. For more complex requirements, the full Dynamics 365 Customer Service App may be a better option.

Learn more about Dynamics 365