Microsoft Dynamics 365 Customer Service Professional
Streamline your Customer Service delivery
Deliver fast, personalised Customer Service and improve issue resolution with Microsoft Dynamics 365
Dynamics 365 Customer Service Professional
Despite the obvious benefits of Dynamics 365, not all businesses could previously afford to introduce the full Dynamics 365 Customer Service product into their company, due to timescales and implementation costs. However, with Dynamics 365 Customer Service Professional, a new price point is now available for businesses who just want to focus on the Customer Service features of Dynamics 365 and do not require all the functionality that the Enterprise Suite offers.
Seamless upgrade path
As Dynamics 365 Customer Service Professional shares the same platform as the Enterprise licence, should you find that your CRM requirements grow, you can upgrade to the Enterprise licences at a later date.
What’s included with a Professional Licence?
- Access to core Dynamics 365 Customer Service functionality, including Case and Knowledge Management and Social Customer Care
- Lead creation to assist Sales teams
- Mobile access
What limitations should I be aware of?
- Advanced Customer Service features such as Gamification, Embedded Intelligence, Context-Driven Suggestions and a Unified Service Desk are not included with Customer Service Professional.
- Full customisation. The Enterprise licence allows you tailor virtually every aspect of the system to your needs, but there are some restrictions to these options with a Professional licence.
- No access to custom applications using Power Apps.
Should your business not require this functionality, then a Customer Service Professional licence could be right for you. For more complex requirements, the full Dynamics 365 Customer Service App may be a better option.
Find out more
If you would like to discuss our solutions or have a unique challenge of your own you need to overcome, get in touch with one of our experts.
Microsoft Dynamics 365 Customer Service Professional Pricing (UK)
Customer Service Professional
£37.70
Per User, Per Month- Case and Knowledge Management with Dynamics 365
- Lead Creation
Team Member
£6
Per User, Per MonthIncludes light use of these apps –
- Dynamics 365 for Operations
- Dynamics 365 for Sales
- Dynamics 365 for Customer Service
- Dynamics 365 for Field Service
- Dynamics 365 for Project Service Automation
Full feature comparison - Dynamics 365 Customer Service
Dynamics 365 Customer Service Professional | Dynamics 365 Customer Service Enterprise | ||
|---|---|---|---|
| Unlimited Users | |||
| Access to core Customer Service entities | Includes Cases and Knowledgebase records | ||
| Forms/Views per entity | 2 | Allows for variations on forms/views for individual roles, providing streamlined data entry flow | |
| Maximum number of custom tables | 15 | 300 | |
| Custom workflows | |||
| Mobile Access | |||
| Queues | Maximum of 15 | ||
| Power Pages Portal | Internal access by licensed users for employee self-service portals powered by CRM data | ||
| Reporting/Dashboard Customisations | 5 | ||
| Embedded Intelligence | Analyse your customer-interaction data. More information |
||
| Dynamics 365 Customer Voice | Powerful survey and feedback functionality | ||
| Dynamics 365 Teams | |||
| Service Scheduling | |||
| Unified Service Desk | |||
| Business Process Flows | Maximum of 5 | 10 per entity | Business Process Flows are used to guide users through the system, ensuring relevant information is captured at the correct times |
| Additional Storage Further details | Additional cost | 250MB Database & 2GB File storage for each additional user | |
| Power Automate | Powerful workflow automation | ||
| Power Apps | Add-on only | No access to custom applications using Power Apps. | |
| Copilot in Dynamics 365 Customer Service | AI assistance | ||
| Offline Capabilities | |||
| Record Routing | 50 records/user/month, pooled |
