Easily create work orders and optimise scheduling with Dynamics 365

Optimise field operations & boost customer satisfaction

Efficient field service management is always important - not just in resolving immediate issues, but in ensuring future service needs are effectively met. Thankfully, Dynamics 365 Field Service is here to streamline your field service operations.

By leveraging its powerful features, you can ensure that your field service team is always performing at its best, with actionable insights and clear visibility into operations.

Schedule the right technician at the right time

In addition to manual scheduling, Dynamics 365 Field Service offers intelligent scheduling optimisation. This AI-powered feature automatically assigns the best-suited technician based on skills, location, and availability. By dispatching the right technician at the right time, you can improve first-time fix rates and customer satisfaction.

Empower your field technicians - effortlessly

Dynamics 365 Field Service comes with a robust mobile application that puts essential information at your technicians' fingertips. Use the intuitive interface to access work orders, customer details, and asset information on-the-go, knowing that your team has everything they need to complete jobs efficiently on any mobile device.

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Find out more

For more information on Microsoft Dynamics 365 Field Service and how its capabilities can take your customer sentiment analytics to the next level, get in touch below

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A video introduction to Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service Features

Intelligent Scheduling

Easily assign technicians based on skills, location, and availability to improve efficiency and reduce travel time.

Work Orders

Create, assign and track work orders in real-time, streamlining service delivery.

Mobile App

Provides field technicians with instant access to essential information, work orders, and customer details.

Asset Management

Track customer equipment, service history, and enable the scheduling of preventive maintenance.

IoT Integration

Proactively monitor assets through IoT devices, triggering automatic work orders for maintenance or repairs.

Copilot AI assistance

Produce work order summaries, answer questions about service tasks and offer scheduling recommendations.

Microsoft Dynamics 365 Field Service UK Pricing

Dynamics 365 Field Service

£80.70

per User, per month

Comprehensive field service management, including step-by-step guides and remote expert assistance.

Dynamics 365 Field Service Contractor

£38.40

per user, per month

Assign and manage external frontline technicians.

Resource Scheduling Optimization

£23.10

per resource, per month

Automatically create optimised schedules.