Ensure customer satisfaction and turn complaints into opportunities

Keep your customers happy

Most organisations have a two-way relationship with their customers and it is important that issues and feedback are collated and dealt with in an efficient manner to ensure maximum customer satisfaction. A sale is just the beginning of a relationship - how customers are handled post-sale is just as important.

Efficient issue resolution

With effective management of cases, SLAs, queues and entitlements, you can obtain complete visibility of the customer care functions of your business. Add to that powerful system automation and the increased capability needn't incur an extra administration burden.

Solution Components

Below is a list of suggested components for this solution and can be tailored to suit your exact requirements:

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Solution Features

Automatic case creation

Monitor email addresses to automatically create cases, assign them based on employee skill sets and send customer email notifications, ensuring faster case resolution and that your clients are always kept up to date.

Self-Service Customer Portal

Free up valuable internal employee resources with the deployment of a self-service portal, allowing your customers to raise and monitor cases, access guidance via a knowledge base and engage with other customers via a discussion forum.

Case management

Prioritise your cases effectively with the use of Service Level Agreements, Entitlements and Case Routing, to ensure your customers' issues are handled promptly and by the right people.

Resource Scheduling

Minimise customer service disruption with the efficient scheduling of your service resources and facilities, factoring in sites, service calendars and business closure dates.

Customer Feedback

Capture and analyse feedback from your customers with integrated surveys and forms, giving giving you the ability to gauge the success of your service function.

How we deliver our solutions

Project Implementation

Our team of Microsoft-certified experts will ensure your solution is delivered smoothly, efficiently and without compromising on functionality.

Software Licensing

Having the correct software licences not only ensures your business is compliant but means you are not paying more than you should.

Support Services

Our support services packages allow you to utilise our expertise in the way that best suits your business needs.