Professional technical support for extra peace of mind and security

Expert support for Office 365 & Microsoft 365

Although Microsoft aims to make the administration of their business offerings as straightforward as possible, there are times when a little extra professional support can be required. Whether it's a review to ensure your staff are correctly licensed, answering questions about the available office suite products or assistance with SharePoint, our team of qualified Microsoft experts can help.

Our Office 365 and Microsoft 365 support services packages allow you to utilise Strategy 365’s expertise in the way that best suits your business needs.

A support services agreement can be used for any of the following:

  • Administration
  • Break/fix Issues
  • Customisations
  • On-site Consultancy
  • Telephone Support
  • Advisory Service
  • Remote Assistance
  • Upgrades

Improving your business security

With more and more businesses falling foul of elaborate scam attempts, it is important that your organisation has the measures in place to protect your business and its assets. This can include implementing multi-factor authentication, periodic checking of email forwarding rules and data leak prevention policies.

Strategy 365 can help to review your existing measures and implement new ones.

Find out more

To find out more about how our Office 365 support services can assist your business, complete the form below and one of our experts will be in touch.

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The Strategy 365 Support Model

Extensive Office 365 Support

The Strategy 365 Office 365 support model is fair and transparent. Our Terms and Conditions ensure that our customers are always aware as to the scope of the agreement and are never kept waiting for responses to important requests.

Our Support Prices

At Strategy 365, we are transparent with our Support costs; click here for more details on our rates and volume discounts.

See how our Support Model compares

 

Microsoft partners have differing models for Office 365 support and it can be confusing as to which would be the best fit for your business.

Here is how the Strategy 365 support model compares to those typically offered elsewhere.

Our Support Model

Purchasing a set number of days to be consumed over a twelve-month period

Advantages:

  • Fixed cost based on anticipated support usage
  • Can be increased or decreased annually based on requirements
  • Payment can be spread over the course of the year via monthly Direct Debit
  • Support can be used for more than just break/fix issues and can include system customisation and improvements

Disadvantages:

  • It may be difficult to initially estimate how much time is required for the twelve-month period

Per User Per Month Model

Charging a fixed amount per user per month

Advantages:

  • Annual support costs are predictable
  • Potentially lower support costs for low user counts

Disadvantages:

  • Paying for support every month regardless of usage
  • Increased support costs as user count grows
  • Assumes that as user count increases that more support is required
  • Usually just for break/fix issues - additional work is often a chargeable extra
  • Companies that have simple support requirements but a large number of users will end up paying more than they should
  • Fair usage policies often apply

Fixed Time Per Month Model

Fixed support amount per month based on total users

Advantages:

  • Annual support costs are predictable
  • More available support time as user count grows

Disadvantages:

  • Paying for support every month regardless of usage
  • Increased support costs as user count grows
  • Fixed time is often not used but still charged for
  • Usually just for break/fix issues - additional work is often a chargeable extra.
  • Companies that have simple Office 365 support requirements but a large number of users will end up paying more than they should

Set No. of Support Cases Model

Set number of support cases that can be logged over twelve-month period

Advantages:

  • Each support case could be used for larger pieces work for better value per case

Disadvantages:

  • Smaller pieces of work would still consume a full case creating a reluctance to use up cases
  • Additional cases always incur additional cost
  • Fair usage policies often apply to stop customers using a single case for larger pieces of work

Our Support Pricing

Office 365 & Microsoft 365 Support

Option 1 - Annual Payment £800 £1,550 £2,250 £2,900
Option 2 - Monthly Payment *
 £70.00 £135.63 £196.88 £253.75
No. of Days 1 2 3 4 **
No. of Hours 7.5 15 22.5 30
Rate Per Day £800 £775 £750 £725

* includes a 5% surcharge for monthly Direct Debits.
** please contact us to discuss options when more than 4 days are required.