Professional technical support for Microsoft’s key business tools, offering you extra peace of mind and security.
To find out more about how our Office 365 support services can assist your business, complete the form below and one of our experts will be in touch.
With more and more businesses falling foul of elaborate scam attempts, it is important that your organisation has the measures in place to protect your business and its assets. This can include implementing multi-factor authentication, periodic checking of email forwarding rules and data leak prevention policies.
Strategy 365 can help to review your existing measures and implement new ones.
Although Microsoft aims to make the administration of their business offerings as straightforward as possible, there are times when a little extra professional support can be required. Whether it’s a review to ensure your staff are correctly licensed, answering questions about the available office suite products or assistance with SharePoint, our team of qualified Microsoft experts can help.
Our Office 365 and Microsoft 365 support services packages allow you to utilise Strategy 365’s expertise in the way that best suits your business needs.
A support services agreement can be used for any of the following:
The Strategy 365 Office 365 support model is fair and transparent. Our Terms and Conditions ensure that our customers are always aware as to the scope of the agreement and are never kept waiting for responses to important requests.
At Strategy 365, we are transparent with our Support costs; click here for more details on our rates and volume discounts.
Our support services are charged by a simple day rate that can be consumed on an hourly basis in as little as 15 minute slots.
The minimum number of days that can be purchased for Office 365 support services is one, with a full day equating to 7.5 hours. The cost per day is dependent on the number of days’ commitment made upfront.
Should you require additional support, top-up days can be bought and added to the agreement. There are various price points at which you can enter, which reduce accordingly based on your initial commitment.
A support request can be made by the following methods –
At Strategy 365, we use Dynamics 365 internally to support our clients. All requests for support are logged using the case management functionality which handles the logging of the request, the SLA, details of the issue resolution and the time spent in resolving the issue.
The core products that are supported under an Office 365 support agreement are:
** Limited support
A monthly report is issued, summarising the consumption of support time. It also shows the remaining balance of support time and a reminder of the agreement end date.
The category of a case will be determined by our support team at the time the issue is first raised with us. Our target response times are shown below –
* Timescales will be determined on an individual basis and agreed with the customer.
In the unlikely event that we fail to meet the Target Response Times as set out in the above section, we will credit the customer with support time as per the details below.
All travel and subsistence expenses for any on-site services provided under a support agreement, will be charged to the client.
Microsoft partners have differing models for Office 365 support and it can be confusing as to which would be the best fit for your business.
Here is how the Strategy 365 support model compares to those typically offered elsewhere. Swipe through the options.
Purchasing a set number of days to be consumed over a twelve-month period
Advantages:
Disadvantages:
Charging a fixed amount per user per month
Advantages:
Disadvantages:
Fixed support amount per month based on total users
Advantages:
Disadvantages:
Set number of support cases logged over twelve-month period
Advantages:
Disadvantages:
| Option 1 – Annual Payment | £800 | £1,550 | £2,250 | £2,900 |
| Option 2 – Monthly Payment * | £70.00 | £135.63 | £196.88 | £253.75 |
| No. of Days | 1 | 2 | 3 | 4 ** |
| No. of Hours | 7.5 | 15 | 22.5 | 30 |
| Rate Per Day | £800 | £775 | £750 | £725 |
* includes a 5% surcharge for monthly Direct Debits.
** please contact us to discuss options when more than 4 days are required.
For more information on how we can help your business, call us today on 01782 916920 or contact us