Effortlessly deploy time-saving chatbots for internal users and external customers

In November 2023, Microsoft announced that Power Virtual Agents would become a part of the new product, Microsoft Copilot Studio. This archived page is intended to be used for reference purposes only. If you are interested in learning more about Microsoft Copilot Studio, click here.

Automated support for customers and users

Online chat is becoming increasingly more common for user engagement, particularly for AI-driven, automated support. Microsoft Power Virtual Agents provides the ability to easily build intelligent helpful chatbots that can reduce the customer service workload and improve self-service assistance for not only your external customers but also internal employees.

Other components of the Power Platform

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Benefits of Microsoft Power Virtual Agents

Simple to build

A no-code interface makes it easy for anyone to learn to build and deploy their own chatbots.

Branching Logic

Vary chatbot responses based on user input, ensuring a natural conversation flow and preventing user frustration.

Save Money

A Virtual Agent handling common queries frees up your service team to be more productive with more important issues.

Increased Satisfaction

A chatbot can provide instant responses to common queries and if further assistance is required, automatically escalate to a customer service agent.

Topic Suggestions

Already have an online FAQ? Power Virtual Agents can scan through the page and create Topic suggestions to add to your chatbot.


Multiple integration options to deploy your chatbots to your website, Facebook, Microsoft Teams or even within your own app.