Microsoft Dynamics 365 Customer Service Implementation offers
Fixed price Dynamics 365 Customer Service implementation packages to suit all budgets. Help your business to get up and running quickly and easily with our range of low-cost options.
Are you thinking about implementing Microsoft Dynamics 365
Customer Service CRM?
Empower teams with tools for increased productivity
Increase customer retention and CSAT scores by enabling agents to get answers faster. Resolve issues more efficiently using case routing, queues and knowledge articles. Analyse and act on customer feedback.
Schedule the right resource at the right time
Schedule resources for service activities more efficiently, taking into account the availability of employees, skills, facilities, and equipment. Improve service quality by preventing over-scheduling.
Deliver better customer service based on insights
Track support usage, analyse support insights, and measure customer sentiment. Track success against KPIs and ensure that service commitments are being met against SLAs.
Personalised self-service
solutions
Self-service portals help customers to help themselves, with issue logging, case history, knowledge articles and forums.
Empower teams with tools for increased productivity
Increase customer retention and CSAT scores by enabling agents to get answers faster. Resolve issues more efficiently using case routing, queues and knowledge articles. Analyse and act on customer feedback.
Deliver better customer service based on insights
Track support usage, analyse support insights, and measure customer sentiment. Track success against KPIs and ensure that service commitments are being met against SLAs.
Schedule the right resource at the right time
Schedule resources for service activities more efficiently, taking into account the availability of employees, skills, facilities, and equipment. Improve service quality by preventing over-scheduling.
Personalised
self-service
solutions
Self-service portals help customers to help themselves, with issue logging, case history, knowledge articles and forums.
Empower teams with tools for increased productivity
Increase customer retention and CSAT scores by enabling agents to get answers faster. Resolve issues more efficiently using case routing, queues and knowledge articles. Analyse and act on customer feedback.
Deliver better customer service based on insights
Track support usage, analyse support insights, and measure customer sentiment. Track success against KPIs and ensure that service commitments are being met against SLAs.
Schedule the right resource at the right time
Schedule resources for service activities more efficiently, taking into account the availability of employees, skills, facilities, and equipment. Improve service quality by preventing over-scheduling.
Personalised
self-service
solutions
Self-service portals help customers to help themselves, with issue logging, case history, knowledge articles and forums.
Our Microsoft Dynamics 365 Customer Service CRM packages
Customer Service Instant Start 365 - Who is this package the best fit for?
Do you already have an in-house technical team or someone with previous knowledge and skills of the Microsoft Dynamics 365 platform? With our Instant Start 365 package, we will get Microsoft Dynamics 365 Customer Service set up using best practice, and your team can take it from there. This package is not the best fit for a business with no prior experience of Microsoft Dynamics 365, as it does not include any bespoke customisation specific to your business.
Customer Service Rapid Start 365 - Who is this package the best fit for?
This package is best for those who need to get up and running with Microsoft Dynamics 365 Customer Service as soon as possible. This package includes a little bespoke customisation to suit your individual business, ensuring everything is set up correctly. The Customer Service Rapid Start 365 is also a good choice for anyone who needs to test-drive the features before adopting the solution more broadly. This package offers an affordable way to get everything up and running smoothly and is best for companies which do not yet have the budget to go the extra mile.
Customer Service Quick Start 365 - Who is this package the best fit for?
Do you have a growing team who could benefit from a little extra help and training on how to get the most out of Microsoft Dynamics 365 Customer Service? Our Customer Service Quick Start 365 package includes a more thorough analysis session so we can determine your requirements and your way of working to create the best fit. This package is also ideal for larger businesses wanting to implement a proof of concept before growing their platform further. This package is also the only one which includes a training and testing session to ensure your team is getting the most out of Microsoft Dynamics 365 Customer Service and includes more bespoke customisation of the system.
Need sales and customer service in one neat solution?
If you want to manage your whole customer journey from that first phone call through to managing their orders and delivering a quality service, our combination of Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Customer Service packages are the perfect fit! Find out more information about those here or give us a call.
Our Microsoft Dynamics 365 Customer Service CRM packages
Customer Service Instant Start 365 - Who is this package the best fit for?
Do you already have an in-house technical team or someone with previous knowledge and skills of the Microsoft Dynamics 365 platform? With our Instant Start 365 package, we will get Microsoft Dynamics 365 Customer Service set up using best practise, and your team can take it from there. This package is not the best fit for a business with no prior experience of Microsoft Dynamics 365, as it does not include any bespoke customisation specific to your business.
Customer Service Rapid Start 365 - Who is this package the best fit for?
This package is best for those who need to get up and running with Microsoft Dynamics 365 Customer Service as soon as possible. This package includes a little bespoke customisation to suit your individual business, ensuring everything is set up correctly. The Customer Service Rapid Start 365 is also a good choice for anyone who needs to test-drive the features before adopting the solution more broadly. This package offers an affordable way to get everything up and running smoothly and is best for companies which do not yet have the budget to go the extra mile.
Customer Service Quick Start 365 - Who is this package the best fit for?
Do you have a growing team who could benefit from a little extra help and training on how to get the most out of Microsoft Dynamics 365 Customer Service? Our Customer Service Quick Start 365 package includes a more thorough analysis session so we can determine your requirements and your way of working to create the best fit. This package is also ideal for larger businesses wanting to implement a proof of concept before growing their platform further. This package is also the only one which includes a training and testing session to ensure your team is getting the most out of Microsoft Dynamics 365 Customer Service and includes more bespoke customisation of the system.
Need sales and customer service in one neat solution?
If you want to manage your whole customer journey from that first phone call through to managing their orders and delivering a quality service, our combination of Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Customer Service packages are the perfect fit! Find out more information about those here or give us a call.
Our Microsoft Dynamics 365 Customer Service CRM packages
Need sales and customer service in one neat solution?
If you want to manage your whole customer journey from that first phone call through to managing their orders and delivering a quality service, our combination of Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Customer Service packages are the perfect fit! Find out more information about those here or give us a call.
Customer Service Instant Start 365
-
Setup of a new Office 365 tenant if required
-
Creation of a new Dynamics 365 environment
-
Assignment of licences to users
-
Assignment of Security Roles to users
-
Configuration of Server-side Synchronisation
(integration with Office 365) -
Guidance for users on how to access Dynamics 365
-
Introduction to Microsoft’s guides and learning platform
Customer Service Rapid Start 365
-
Setup of a new Office 365 tenant if required
-
Creation of a new Dynamics 365 environment
-
Assignment of licences to users
-
Assignment of Security Roles to users
-
Configuration of Server-side Synchronisation
(integration with Office 365) -
Basic customisation of Contact, Account, and Case tables (maximum of 30 columns)
-
Customisation/creation of views (maximum of 10 views)
-
Import of Accounts and Contacts using provided templates
-
Guidance for users on how to access Dynamics 365
-
Introduction to Microsoft’s guides and learning platform
Customer Service Quick Start 365
-
Setup of a new Office 365 tenant if required
-
Creation of a new Dynamics 365 environment
-
Analysis session to fully review your requirements
-
Assignment of licences to users
-
Creation of Business Units and Security Roles
-
Assignment of Business Units and Security Roles to users
-
Configuration of Server-side Synchronisation
(integration with Office 365) -
Basic customisation of Contact, Account, and Case tables (maximum of 100 columns across all tables)
-
Creation of up to 2 custom tables (maximum of 100 columns across all tables)
-
Customisation/creation of views (maximum of 30 views)
-
Import of Accounts, Contacts and Cases using provided templates
-
Creation of a new Case Dashboard
-
Training and Testing session
-
Introduction to Microsoft’s guides and learning platform
Licence options for all packages
Option 1: Dynamics 365 Customer Service Professional – £41.10 per user, per month
Option 2: Dynamics 365 Customer Service Enterprise – £78.10 per user, per month
Team Member (for light usage and read-only access) – £6.60 per user, per month
Customer Service Instant Start 365
-
Setup of a new Office 365 tenant if required
-
Creation of a new Dynamics 365 environment
-
Assignment of licences to users
-
Assignment of Security Roles to users
-
Configuration of Server-side Synchronisation
(integration with Office 365) -
Guidance for users on how to access Dynamics 365
-
Introduction to Microsoft’s guides and learning platform
Licence options
for all packages
Option 1: Dynamics 365 Customer Service Professional – £41.10 per user, per month
Option 2: Dynamics 365 Customer Service Enterprise – £78.10 per user, per month
Team Member (for light usage and read-only access) – £6.60 per user, per month
Customer Service Rapid Start 365
-
Setup of a new Office 365 tenant if required
-
Creation of a new Dynamics 365 environment
-
Assignment of licences to users
-
Assignment of Security Roles to users
-
Configuration of Server-side Synchronisation
(integration with Office 365) -
Basic customisation of Contact, Account, and Case tables (maximum of 30 columns)
-
Customisation/creation of views (maximum of 10 views)
-
Import of Accounts and Contacts using provided templates
-
Guidance for users on how to access Dynamics 365
-
Introduction to Microsoft’s guides and learning platform
Customer Service Quick Start 365
-
Setup of a new Office 365 tenant if required
-
Creation of a new Dynamics 365 environment
-
Analysis session to fully review your requirements
-
Assignment of licences to users
-
Creation of Business Units and Security Roles
-
Assignment of Business Units and Security Roles to users
-
Configuration of Server-side Synchronisation
(integration with Office 365) -
Basic customisation of Contact, Account, and Case tables (maximum of 100 columns across all tables)
-
Creation of up to 2 custom tables (maximum of 100 columns across all tables)
-
Customisation/creation of views (maximum of 30 views)
-
Import of Accounts, Contacts and Cases using provided templates
-
Creation of a new Case Dashboard
-
Training and Testing session
-
Introduction to Microsoft’s guides and learning platform
Ready to implement Microsoft Dynamics 365 Customer Service CRM?
Call our Dynamics 365 consultants on 01782 916920 and we could have you set up in a matter of hours (depending on the package chosen).
Do you have a question about our packages? Fill in the form and we’ll be in touch.
Ready to implement Microsoft Dynamics 365 Customer Service CRM?
Call our Dynamics 365 consultants on 01782 916920 and we could have you set up in a matter of hours (depending on the package chosen).
Do you have a question about our packages? Fill in the form and we’ll be in touch.
The Old Bowling Green, Leek Road
Cellarhead, Stoke-on-Trent
Staffordshire, ST9 0JQ
Telephone: 01782 916920
Website: www.strategy365.co.uk
We help businesses large and small get the most from Microsoft Dynamics 365 and the Power Platform, including implementation, licensing, training and support.
The Old Bowling Green, Leek Road
Cellarhead, Stoke-on-Trent
Staffordshire, ST9 0JQ
Telephone: 01782 916920
Website: www.strategy365.co.uk
We help businesses large and small get the most from Microsoft Dynamics 365 and the Power Platform, including implementation, licensing, training and support.
