Following on from our post on the increase in remote working and the benefits of Microsoft Teams, we have a number of useful links for Microsoft Teams administrators who are looking to roll out or upscale their Microsoft Teams deployment and need troubleshooting assistance.
- FAQ – Support your remote workforce – Answers the most frequently asked questions about how IT admins can manage the increased number of users working remotely. Use this information to support your remote workforce to be productive when they’re working from home (WFH).
- Troubleshoot Microsoft Teams installation and update issues on Windows – Provides guidance for how to diagnose and troubleshoot installation and update issues for the Windows Teams desktop client app.
- Troubleshoot connectivity issues with the Microsoft Teams client – Most Microsoft Teams client issues can be traced back to firewall or proxy connectivity. Verifying that the necessary URLs, IP addresses and ports are opened in your firewall or proxy will minimise unnecessary troubleshooting.
- Use log files in troubleshooting Microsoft Teams – Covers the three types of log files automatically produced by the client that can be leveraged to assist in troubleshooting Microsoft Teams.
- Verify service health for Microsoft Teams – Service health for Microsoft Teams is displayed on the Microsoft 365 admin center. Before troubleshooting issues, it’s a good practice to verify that the Teams service is healthy.
- Known issues for Microsoft Teams – Lists the known issues for Microsoft Teams, by feature area.
For Strategy 365 clients with an Office 365 support entitlement, should you have questions about your Teams deployment, please get in touch.