Find out what Microsoft Dynamics 365 is and how it can take your business processes to the next level, boosting productivity and profits.
Dynamics 365 is Microsoft’s product line of customer relationship management (CRM) and enterprise resource planning (ERP) intelligent business applications. They aim to provide a connected suite of applications that enables organisations of any size to streamline day-to-day business activities, with the aid of Microsoft Dataverse.
What is Microsoft Dataverse?
Formerly called the Common Data Service, Microsoft Dataverse is the underlying data backbone for the Power Platform. Using a shared language, the Common Data Model, it enables a vast range of apps and data sources to integrate and communicate, providing a single source of truth. Standardised tables within Dataverse provide a secure and cloud-based storage option for your data, with ample scope to add customisations where required, producing a bespoke solution, tailored to your organisation’s exact needs.
What are the available Dynamics 365 apps?
For businesses who have outgrown their traditional accounting software or are looking to streamline their business operations. Built upon the tried and trusted Dynamics NAV technologies, Business Central is the next evolutionary step, providing comprehensive functionality and a streamlined user experience.
Find out more here.
Helps retailers manage their operations, connect employees with data, and offer exceptional shopping experiences. Dynamics 365 Commerce helps unify the customer shopping experience by bringing in-store, back office, and call centre functionality together.
Helps you to unify and understand your customer data to produce intelligent insights and actions. It eliminates data silos, enabling you to bring data from any source, unify customer data, and view it from within other Dynamics 365 products.
Helps you to manage customer relationships, empower your customer service agents, and provide a branded, personalised self-service experience through a searchable knowledge base that delivers consistent, up-to-date answers. Streamline customer support and help customers find the understanding they need to ensure product satisfaction and build customer loyalty. For service teams with less complex requirements, an alternative is
Dynamics 365 Customer Service Professional.
Read more about Dynamics 365 Customer Service.
Read more about Dynamics 365 Customer Service Professional.
A feedback management solution that empowers everyone in the organisation to develop enterprise-grade surveys and collect timely feedback from your key customers.
Read more about Dynamics 365 Customer Voice.
Enables the creation, presentation, and exchange of structured, transactional invoice documents for tax reporting purposes between businesses and governments or trading partners in an integrated electronic format.
Connects and empowers field-based service teams, leveraging tight integration between Customer Service case management capabilities and field service work orders delivering best-in-class management of your field service operations.
Enables medium-sized organisations and enterprises to monitor the performance of global financial operations in real time and predict future outcomes. Finance provides deep data and process integrations across Dynamics 365, Office 365, and partner applications to offer a centralised source of information, enabling faster, more data-driven decisions to drive growth.
A cloud-based anti-fraud solution for medium to large organisations. It is designed to help reduce fraud-related costs, increase profits, and improve the customer experience. Fraud Protection consists of Account Protection, Purchase Protection, and Loss Prevention.
A mixed-reality application for Microsoft HoloLens, enabling employees to learn in the flow of work by providing holographic instructions when and where they need them. A series of step-by-step instruction cards with image and video support are visually tethered to the place where the work needs to be done. Additional guidance in the form of holographic models shows what needs to be done and where, so workers can get the job done faster, with fewer errors and greater retention of learned skills.
Enables organisations to optimise compensation, benefits, leave and absence tracking, regulatory and policy compliance, performance feedback, standardised training, and self-service programs. Enable your HR team to operate with dexterity by using
Dataverse and
Power Platform to centralise people data.
An intelligent multitenant standalone service, allowing customers to adapt quickly and fulfil orders efficiently at the fastest speed and lowest possible cost. It also provides intelligent fulfilment, with event-driven orchestration and AI and rules-based fulfilment, including anomaly detection and inventory reallocation.
Build deeper relationships with coordinated campaigns that deliver personalised messages and yield better data to guide ongoing marketing efforts. Marketing tracks all your interactions with contacts and keeps a detailed record of the results of your marketing initiatives, including all the ways in which each contact interacts and responds, enabling you to measure performance and build more effective campaigns.
Read more about Dynamics 365 Marketing.
Connects sales, resourcing, project management, and finance teams within a single product to help you win more deals, accelerate project delivery, and maximise profitability
A mixed reality application for Microsoft HoloLens, enabling colleagues to collaborate during a video call using Microsoft Teams. With the combination of Teams and Remote Assist, the expert can see everything that the Dynamics 365 Remote Assist user sees, and they can holographically draw and annotate together.
Provides manufacturers, distributors, and retailers with the real-time visibility and intelligence they need for proactive operations. It unifies data and uses predictive insights from AI and IoT—across order fulfilment, planning, procurement, production, inventory, warehousing, and transportation processes—to maximise operational efficiency, product quality, and profitability.
Dynamics 365 vs Power Apps
Although each of Microsoft’s own business apps can be customised to a great extent, if your business has little need for their core functionality, it can actually be cheaper to have a custom Power App produced for your business. Power Apps are built upon the same platform as Dynamics 365, so the same Dataverse benefits can be leveraged. The initial setup and development costs for such an app would soon be offset by the savings made on licences, which are significantly cheaper than Dynamics 365 licences.
How can I tell what solution is right for me?
As the Dynamics 365 ecosystem has such a vast scope, it is important to weigh up the available options to ensure that the correct solution is implemented; to ensure that money is not wasted and that your business needs are being met. This is why it is often better to work with an established Microsoft Partner – they will have implemented many projects, large and small, and can help to advise on the best solution fit for your business.
Should you want to discuss your available options with one of our team of experts, feel free to get in touch.
Please see our
Privacy Policy and
Data Protection Policy for information on how we use your data
