What is Dynamics 365?

What is Dynamics 365?

John PhillipsProduct Updates

Find out what Microsoft Dynamics 365 is and how it can take your business processes to the next level, boosting productivity and profits.

Dynamics 365 is Microsoft’s product line of customer relationship management (CRM) and enterprise resource planning (ERP) intelligent business applications. They aim to provide a connected suite of applications that enables organisations of any size to streamline day-to-day business activities, with the aid of Microsoft Dataverse.

What is Microsoft Dataverse?

Formerly called the Common Data Service, Microsoft Dataverse is the underlying data backbone for the Power Platform. Using a shared language, the Common Data Model, it enables a vast range of apps and data sources to integrate and communicate, providing a single source of truth. Standardised tables within Dataverse provide a secure and cloud-based storage option for your data, with ample scope to add customisations where required, producing a bespoke solution, tailored to your organisation’s exact needs.

What are the available Dynamics 365 apps?

Dynamics 365 vs Power Apps

Although each of Microsoft’s own business apps can be customised to a great extent, if your business has little need for their core functionality, it can actually be cheaper to have a custom Power App produced for your business. Power Apps are built upon the same platform as Dynamics 365, so the same Dataverse benefits can be leveraged. The initial setup and development costs for such an app would soon be offset by the savings made on licences, which are significantly cheaper than Dynamics 365 licences.

How can I tell what solution is right for me?

As the Dynamics 365 ecosystem has such a vast scope, it is important to weigh up the available options to ensure that the correct solution is implemented; to ensure that money is not wasted and that your business needs are being met. This is why it is often better to work with an established Microsoft Partner – they will have implemented many projects, large and small, and can help to advise on the best solution fit for your business.

Should you want to discuss your available options with one of our team of experts, feel free to get in touch.

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