A streamlined customer support experience for the customer and your employees

Advanced customer service capabilities

In order to provide the right support for your customers and in a timely fashion, your employees need the right tools. Time wasted passing queries from person to person or repeatedly responding to the same common issues is time that could be better spent helping other customers with more pressing issues.

Microsoft Dynamics 365 Customer Service gives you the vital intelligence and automation to ensure that your clients always receive the right support from the right people.

Multi-channel support

Why restrict your customers to phoning for support? With Dynamics 365 Customer Service, your clients can carry out self-service support via a branded Portal or communicate with your representatives via Email, SMS or Live Chat.

Two levels of customer service functionality

Microsoft Dynamics 365 Customer Service Enterprise comes with an array of powerful features that enable you to provide the level of service that your customers expect, including Embedded Intelligence, Gamification, Service Scheduling, Teams and Self-Service Portals. For service teams with less complex requirements, an alternative is Dynamics 365 Customer Service Professional.

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Find out more

For more information on Microsoft Dynamics 365 Customer Service and how its capabilities can take your customer service team to the next level, get in touch below

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Create customers for life with Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service Key Features

Case Management

Queue, route and escalate cases based on priorities and customer service representative skillsets. 

Portal Access

Self-service portals help your users to help themselves, with knowledge base articles, issue logging and forums. 

Multi-channel

Assist your customers via their preferred channel, including email, online chat, SMS and Social Media.

Entitlements & SLAs

Track support usage and ensure that service commitments are being met in a timely manner.

Customer Voice

Collect and analyse valuable customer feedback with Dynamics 365 Customer Voice. 

Reports & Dashboards

At-a-glance KPIs and charts ensure that key data is always at hand, aiding in decision making.

Microsoft Dynamics 365 Customer Service UK Pricing

Dynamics 365 Customer Service Professional

£41.10

per user, per month

For users that only require the core customer service functionality of Dynamics 365

Dynamics 365 Customer Service Enterprise

£86.30

per user, per month

For users that require the full customer service functionality of Dynamics 365

Dynamics 365 Team Member

£6.60

per user, per month

For users that only require light use of Dynamics 365 Apps

Additional Apps can be attached to the Enterprise and Professional licences at a cost of £16.40 per app, per user, per month. Click here for details.

Full feature comparison - Dynamics 365 Customer Service

Dynamics 365 Customer Service Professional

Dynamics 365 Customer Service Enterprise
Unlimited Users
Access to core Customer Service entitiesIncludes Cases and Knowledgebase records
Forms/Views per entity2Allows for variations on forms/views for individual roles, providing streamlined data entry flow
Maximum number of custom tables15300
Custom workflows
Mobile Access
QueuesMaximum of 15
Power Pages PortalInternal access by licensed users for employee self-service portals powered by CRM data
Reporting/Dashboard Customisations5
Embedded IntelligenceAnalyse your customer-interaction data.
More information
Dynamics 365 Customer VoicePowerful survey and feedback functionality
Dynamics 365 Teams
Service Scheduling
Customer Service Workspace
Business Process FlowsMaximum of 510 per entityBusiness Process Flows are used to guide users through the system, ensuring relevant information is captured at the correct times
Additional Storage
Further details		Additional cost250MB Database & 2GB File storage for each additional user
Power AutomatePowerful workflow automation
Power AppsAdd-on onlyNo access to custom applications using Power Apps.
Offline Capabilities
Record Routing50 records/user/month, pooled
Copilot in Dynamics 365 Customer ServiceAI assistance
Microsoft 365 Copilot for SerivceAdditional costAdditional costAdditional cost