Ongoing technical support for extra peace of mind

Dynamics 365 Support and more

Our support services packages allow you to utilise Strategy 365’s expertise in the way that best suits your business needs. Whether you need support for your Dynamics 365 solution or Power Platform apps, flows or reports, we have you covered.

A support services agreement can be used for any of the following:

  • Break/fix Issues
  • Solution Enhancements
  • Customisations
  • Development
  • On-site Consultancy
  • On-site User Training
  • Telephone Support
  • Advisory Service
  • Remote Assistance
  • Upgrades

Our Support Prices

At Strategy 365, we are transparent with our Support costs; click here for more details on our rates and volume discounts.

Supporting the Microsoft Power Platform

Unlike many other Dynamics 365 Partners, our Dynamics 365 support services also cover the Microsoft Power Platform products, such as Power Apps, Power BI, Microsoft Power Pages and Power Automate.

Find out more

To find out more about how our support services can assist your business, complete the form below and one of our experts will be in touch.

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The Strategy 365 Support Model

Expert support when you need it

We are proud to support our clients in their digital transformation using solutions built with Microsoft Dynamics 365 and the Power Platform. We understand that a project doesn’t simply finish once the solution has gone live; the go live is simply the start of that journey. It is for this reason why it is important for our clients to have that added peace of mind that should anything go wrong with their solution, or should they need any assistance or training, we are at hand to help them.

With this in mind, and in line with our core value of ‘simplicity’, we have put together a simple support services package that is based on the estimated number of days that the client will likely consume within a 12-month period.

These options are straightforward to understand, manage, and work with for both parties.

See how our Support Model compares

 

Microsoft partners have differing models for Dynamics 365 support and it can be confusing as to which would be the best fit for your business.

Here is how the Strategy 365 support model compares to those typically offered elsewhere.

Our Support Model

Purchasing a set number of days to be consumed over a twelve-month period

Advantages:

  • Fixed cost based on anticipated support usage
  • Can be increased or decreased annually based on requirements
  • Payment can be spread over the course of the year via monthly Direct Debit
  • Volume discounts when purchasing more than 2 days of support time
  • Support can be used for more than just break/fix issues and can include system customisation and improvements
  • Covers the whole of the Microsoft Power Platform

Disadvantages:

  • It may be difficult to initially estimate how much time is required for the twelve-month period

Per User Per Month Model

Charging a fixed amount per user per month

Advantages:

  • Annual support costs are predictable
  • Potentially lower support costs for low user counts

Disadvantages:

  • Paying for support every month regardless of usage
  • Increased support costs as user count grows
  • Assumes that as user count increases that more support is required
  • Usually just for break/fix issues - additional work is often a chargeable extra
  • Companies that have simple support requirements but a large number of users will end up paying more than they should
  • Fair usage policies often apply

Fixed Time Per Month Model

Fixed support amount per month based on total users

Advantages:

  • Annual support costs are predictable
  • More available support time as user count grows

Disadvantages:

  • Paying for support every month regardless of usage
  • Increased support costs as user count grows
  • Fixed time is often not used but still charged for
  • Usually just for break/fix issues - additional work is often a chargeable extra.
  • Companies that have simple Dynamics 365 support requirements but a large number of users will end up paying more than they should

Set No. of Support Cases Model

Set number of support cases that can be logged over twelve-month period

Advantages:

  • Each support case could be used for larger pieces of work for better value per case

Disadvantages:

  • Smaller pieces of work would still consume a full case creating a reluctance to use up cases
  • Additional cases always incur additional cost
  • Fair usage policies often apply to stop customers using a single case for larger pieces of work

Our Support Pricing

Dynamics 365 Support & Power Platform Support

Option 1 - Annual Payment £1,100* £2,100 £3,075 £4,100 £5,000 £7,312.50 £9,500
Option 2 - Monthly Payment **
 £96.25 £183.75 £269.06 £358.75 £437.50 £639.84 £831.25
No. of Days 1 2 3 4 5 7.5 10 ***
No. of Hours 7.5 15 22.5 30 37.5 56.25 75
Rate Per Day £1,100 £1,050 £1,025 £1,025 £1,000 £975 £950

* only available to organisations with five or fewer users (both full users and Team Members licences are counted).
** includes a 5% surcharge for monthly Direct Debits.
*** please contact us to discuss options when more than 10 days are required.

PLEASE NOTE: The rates shown above are only applicable when Strategy 365 transacts the Microsoft licences with the customer. Where the customer procures the licences from elsewhere, a 20% price premium is added to the above rates.