Our support service packages allow you to utilise Strategy 365’s expertise in the way that best suits your business needs. Whether you need Dynamics 365 support or help with Power Platform apps, flows or reports, we have you covered.
To find out more about how our support services can assist your business, complete the form below and one of our experts will be in touch.
While Microsoft’s range of cloud-based apps unlock limitless possibilities for your business, we also appreciate that it can be a complex ecosystem to navigate at times. By partnering with us, you can access a broader range of skills to ensure you’re getting maximum value for your investment in Dynamics 365 and the Power Platform.
Plus, unlike many other Dynamics 365 Partners, our Dynamics 365 support services also cover Microsoft Power Platform products, such as Power Apps, Power BI, Power Pages and Power Automate.
Our team are highly skilled, and we take regular training to achieve accolades such as our Solutions Partner Designations in Business Applications and Modern Work under the Microsoft AI Cloud Partner Programme, as well as the Low Code Application Development specialisation with popular programmes like Microsoft Power Apps and Microsoft Power Automate.
To us, you’re not just a call in a queue. Any requests for support are acted upon quickly. If your query is urgent, you can be sure you will not be kept waiting. We also take the time to understand your wider business strategy to ensure all your evolving requirements are met.
Our pricing is upfront and transparent with no surprise hidden costs. We aim to be fair and competitive, ensuring you're able to deliver the best solutions for your staff and customers without having to compromise due to price.
At Strategy 365, we have helped numerous businesses with their digital transformation using solutions built with Microsoft Dynamics 365 and the Power Platform.
We understand that a project doesn’t simply finish once the solution has gone live; the go live is simply the start of that journey. It’s vital that you have the added peace of mind that should anything go wrong with a solution, or should you need any enhancements, assistance, or training, you have a reliable partner on hand to help quickly and efficiently.
Likewise, you may already have an implementation of Dynamics 365, and require expert assistance to make improvements, or increase Dynamics 365 adoption within your teams by offering staff the right training to use new features, ensuring you’re getting the most from your investment.
We have developed a simple support service offering in line with our core value of ‘simplicity’. This is based on the estimated number of days that you will likely consume within a 12-month period. These options are straightforward to understand, manage, and work with for both parties.
At Strategy 365, we are transparent with our Support costs; click here for more details on our rates and volume discounts.
Our Dynamics 365 support services are charged by a simple day rate that can be consumed on an hourly basis in as little as 15-minute slots.
The minimum number of days that can be purchased for Dynamics 365 & Power Platform support services is one, with a full day equating to 7.5 hours. The cost per day is dependent on the number of days’ commitment made upfront.
Should you require additional support, top-up days can be bought and added to the agreement. There are various price points at which you can enter, which reduce accordingly based on your initial commitment.
A support request can be made by phone, email, or via our dedicated Customer Support Portal (built on Power Pages).
At Strategy 365, we use Dynamics 365 internally to support our clients. All requests for support – whether that’s Dynamics 365 support or Power Platform support – are logged using the case management functionality which handles the logging of the request, the SLA, details of the issue resolution, and the time spent in resolving the issue.
Dynamics 365 Support & Power Platform Support
The core products that are supported under a Dynamics 365 & Power Platform support agreement are:
Microsoft Dynamics 365 Applications *
Microsoft Power Apps
Microsoft Power Pages
Microsoft Power Automate
Microsoft Power BI
Specific third-party products can also be covered under a support agreement. Contact us for more information on this.
* Where applicable, support for the server hardware and operating systems for these products are excluded from our support agreement. Where there are dependencies on associated technologies (such as Microsoft Exchange or SQL Server), the customer shall be solely responsible for their operation and maintenance.
For Dynamics 365 Online customers, service availability is covered by Microsoft’s Service Level Guarantee. Our support agreement will therefore not relate to or cover availability of the Dynamics 365 Online service itself and any issue that is outside of the control of Strategy 365.
You never need to be in any doubt over use of support time, as we issue a clear monthly report summarising consumption. It also shows the remaining balance of support time, and a reminder of the agreement end date.
The category of a case will be determined by our support team at the time the issue is first raised with us. Our target response times are shown below…
Critical – 2 Hour Response (Major system failure or loss of service affecting all staff)
High – 4 Hour Response (Loss of service affecting a large number of staff)
Medium – 8 Hour Response (Loss of service affecting a small number of staff)
Low – N/A * (Small issues not affecting the overall operation of the system)
Request – N/A * (Any support request that does not relate to a break/fix issue)
* Timescales will be determined on an individual basis and agreed with the customer.
In the unlikely event that we fail to meet the Target Response Times as set out in the above section, we will credit the customer with support time as per the details below.
Critical – Credit of 2 hours support time
High – Credit of 1 hour support time
Medium – Issue will be resolved free of charge without consuming any support time
Low – N/A
Request – N/A
All travel and subsistence expenses for any on-site services provided under a support agreement, will be charged to the client.
Microsoft partners have differing models for Dynamics 365 support, and it can be confusing as to which would be the best fit for your business. Here is how the Strategy 365 support model compares to those typically offered elsewhere.
Purchasing a set number of days to be consumed over a twelve-month period
Advantages:
Disadvantages:
Fixed support amount per month based on total users
Advantages:
Disadvantages:
Fixed support amount per month based on total users
Advantages:
Disadvantages:
Set number of support cases logged over twelve-month period
Advantages:
Disadvantages:
| Option 1 – Annual Payment | £1,100* | £2,100 | £3,075 | £4,100 | £5,000 | £7,312.50 | £9,500 |
| Option 2 – Monthly Payment ** | £96.25 | £183.75 | £269.06 | £358.75 | £437.50 | £639.84 | £831.25 |
| No. of Days | 1 | 2 | 3 | 4 | 5 | 7.5 | 10 *** |
| No. of Hours | 7.5 | 15 | 22.5 | 30 | 37.5 | 56.25 | 75 |
| Rate Per Day | £1,100 | £1,050 | £1,025 | £1,025 | £1,000 | £975 | £950 |
* only available to organisations with five or fewer users (both full users and Team Members licences are counted).
** includes a 5% surcharge for monthly Direct Debits.
*** please contact us to discuss options when more than 10 days are required.
Click through to explore our answers to your top questions.
Microsoft Dynamics 365 support services usually cover things like solution enhancements, fixes, customisation, consultancy, training, remote assistance and upgrades to Microsoft’s popular range of Dynamics 365 CRM (Customer Relationship Management) applications. Sometimes Microsoft Dynamics 365 support services also cover the wider Power Platform, such as Power Apps, Power BI, Power Pages, and Power Automate.
It’s important to note that Microsoft does not provide such services directly to businesses, and support is delivered by official Microsoft Partners, like Strategy 365.
Microsoft Dynamics 365 is designed to be user-friendly and intuitive, especially for those familiar with other Microsoft products. However, the ease of learning can vary depending on the specific application, features, and the user’s prior experience with similar systems. Strategy 365 offers comprehensive training to help users get up to speed quickly.
Yes, Strategy 365 offers customisation and development services to tailor Microsoft Dynamics 365 to your specific business requirements. This includes creating custom workflows, integrating with other systems, and developing bespoke applications within the Dynamics 365 environment.
No matter what stage you’re at with your digital transformation, we can offer prompt, expert Dynamics 365 support, contact our team on 01782 916920.