Run your business from end to end with Microsoft’s intelligent applications; seamlessly working together in the cloud and unifying the capabilities of CRM business software and ERP systems.

Dynamics 365 Enterprise Edition

Dynamics 365 brings together the best of Microsoft’s CRM and ERP cloud offerings into one cloud service with specific, purpose-built applications for key business processes — like Sales, Marketing, Customer Service, Finance and Operations, amongst others.

Dynamics 365 is a way to achieve digital transformation through deeper business insights, empowering employees and improving customer experiences.

By building personalised customer experiences, giving your employees familiar tools and proven processes, you give your business the best chance to become more successful. All backed up with world class data analytics and Microsoft’s trusted Cloud platform.

The Dynamics 365 Enterprise Application Suite

Microsoft’s comprehensive solutions caters for every aspect of your business:


Automate your sales processes to shorten the sales cycle, boost productivity, and reduce costs. Microsoft Dynamics 365 for Sales features a highly intuitive interface with Microsoft Office 365—embedded capabilities.

Derive meaningful intelligence from massive amounts of complex data by delivering simple to understand and act upon insights. Insights are in context of your customer relationship so that it’s easy to focus on the right priorities and drive personal engagement.

Delivers insight and analytics to provide real-time and
historical as well as predictive and proactive information. Meet objectives and achieve your goals by motivating and energising your entire team.

Customer Service

Provide personalised, contextual interactions on any device through the self or assisted channel of choice and convenience.

Provide your customer service agents with intuitive access to everything they need to deliver fast, effective service.

Adjust at the pace of business through actionable insights that anticipate the rapidly changing needs of customers and your brand.


Align Sales and Marketing, to create a 360-degree view of customers, utilising the power of Adobe Campaign and Microsoft Dynamics.

  • A centralised place to create, automate, and orchestrate campaigns.
  • The ability to identify and segment key target audiences.
  • Consistent messages and content that take into account a customer’s interactions and needs.
  • Map customer journeys and automate campaigns across online and offline channels.
  • Personalise and automate cross-channel campaigns for prospect groups of any size.
  • Set lead generation targets that hold marketing accountable – and results that position marketing as a strategic contributor to revenue and growth.
  • Infuse data from sales processes and conversations into campaign planning and execution.
  • Measure the effectiveness of campaigns across multiple touch-points from awareness to closed deal.

Field Service

Empowers companies to improve customer satisfaction, first time fix rates, and resource productivity. Features include –

  • Contract management
  • Scheduling optimisation
  • Inventory management
  • Powerful mobile functionality, including capturing signatures on a mobile device and updating cases on the move
  • Connected Field Service, enabling an organisation to detect, troubleshoot, and resolve issues remotely so a technician is dispatched only when necessary.

Project Service Automation

Enables project-based organisations to deliver every customer engagement on time and within-budget through an end-to-end solution for sales, planning, resourcing, delivery, and billing.

Customer Insights

Helps you to understand a customer’s journey, providing you with ways to personalise their experience and interactions with your business, and giving you the ability to improve your marketing ROI.

Finance and Operations

Financial Management – Create more efficient processes, deliver robust reporting and analytics, and ensure regulatory compliance across 34 countries, in 60 different languages.

Manufacturing – Bring agility and efficiency to your manufacturing by using an integrated solution that optimises production planning, project management, operations and activity scheduling, and cost management.

Supply chain – Digitally transform your supply chain with advanced warehouse and inventory management to optimise visibility and fulfilment, product insights, material sourcing, and integrated logistics.

Cloud services – Get real-time information on almost any device. Simplify and accelerate business process changes, seamlessly integrate with legacy systems, simplify global compliance, and scale elastically.

Microsoft Dynamics 365 Enterprise Edition Benefits

Powerful Automation

Build intelligent process flows to remove repetition, reduce the opportunity for errors, and guide your users

Comprehensive Customisation

Change virtually everything – including forms, views, fields, menus and reports – to suit your business and its users.

Modular Construction

Want to start out with Sales and add Customer Service on later? And then include Project Service Automation? No problem.

Intelligent Reporting

In-app dashboards, reports and charts, and strong links with PowerBI, ensure that your reporting needs will be met.

Artificial Intelligence

Take advantage of machine learning and Cortana intelligence to enable predictive product and customer analytics.

Increased Productivity

Carry out all tasks in the one interface of choice, whether its via the web or through the familiarity of Outlook

Scalability As Standard

Should your business grow from hundreds to thousands of users, you can be sure Microsoft’s Cloud can take the strain.

Customer Self-Service

Build powerful portals to help your customers to help themselves, reducing your service delivery costs.

Microsoft Dynamics 365 Enterprise Edition Pricing

Dynamics 365 Customer Engagement is licensed predominantly on an App basis. For example, if a user requires the Sales functionality of Customer Engagement, they would need a Sales App licence. However, additional functionality can be purchased via an Attach licence, so the same user could have a Customer Service App licence added at a discounted rate.

Please note that the prices shown below are the standard prices and do not reflect any current potential offers and discounts. For an up-to-date pricing estimate, get in touch.

Individual App / Base Licence

£ 71.60

Per User, Per MonthChoose one of the following –

  • Dynamics 365 for Sales
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Field Service
  • Dynamics 365 for Project Service Automation

Additional App / Attach Licence

£ 15.10

Per User, Per MonthAdd additional App functionality to an existing Base Licence –

  • Dynamics 365 for Sales
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Field Service

Device Licence

£ 109.30

Per Device, Per MonthWith a Device Licence, any number of users can access a licensed device with individual logins without the need for separate User Licences.

Choose from –

  • Dynamics 365 for Sales
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Field Service

Team Member

£ 6

Per User, Per MonthIncludes light use of these apps –

  • Dynamics 365 for Operations
  • Dynamics 365 for Sales
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Field Service
  • Dynamics 365 for Project Service Automation