Microsoft Dynamics 365 Features & UK Pricing

Automate your sales processes to shorten the sales cycle, boost productivity, and reduce costs. Microsoft Dynamics 365 for Sales features a highly intuitive interface with Microsoft Office 365—embedded capabilities.

Derive meaningful intelligence from massive amounts of complex data by delivering simple to understand and act upon insights. Insights are in context of your customer relationship so that it’s easy to focus on the right priorities and drive personal engagement.

Delivers insight and analytics to provide real-time and
historical as well as predictive and proactive information. Meet objectives and achieve your goals by motivating and energising your entire team.

Read more about Microsoft Dynamics 365 Sales

An add-on to Dynamics 365 Sales that enhances the selling process with:

• Predictive, AI-driven forecasts
• Prioritised leads and opportunities, using AI to determine those most likely to convert
• Improved connection building - using Microsoft Exchange data to suggest related, relevant contacts
• AI-guide selling, using personalised talking points and next best actions
• Relationship scoring - helping to mitigate risks by rating relationship health with data from Office 365, LinkedIn and Dynamics 365
• A mobile assistant app, enabling you to be productive from anywhere by providing meeting briefs, business card capture and straightforward note capture

Obtain value customer feedback with easily-deployed customer surveys and feedback forms. Features include:

• Personalised content based on your customer data
• Multi-channel support - Web, SMS and Mobile
• Integrate your Customer Voice data with Dynamics 365 Customer Insights and the Microsoft Power Platform - Power Automate, Power Apps, and Power BI.
• Customised dashboards
• Automatic triggers based on predefined criteria enable real-time feedback responses.

Read more about Microsoft Dynamics Customer Voice

An enterprise Customer Data Platform, providing insights into your customers by aggregating data from many platforms, including Dynamics 365, LinkedIn, Facebook, Mailchimp and Zendesk.

Provide personalised, contextual interactions on any device through the self or assisted channel of choice and convenience.

Provide your customer service agents with intuitive access to everything they need to deliver fast, effective service.

Adjust at the pace of business through actionable insights that anticipate the rapidly changing needs of customers and your brand.

Read more about Microsoft Dynamics 365 Customer Service

An add-on for Dynamics 365 Customer Service that helps to improve customer satisfaction by:

• providing insights into emerging issues, enabling you to take action sooner to lessen the impact on customers
• improving efficiency by detailing information on backlogs, agent performance and resolution insights
• providing AI-driven dashboards with interactive charts and filters

Align Sales and Marketing, to create a 360-degree view of customers, utilising the power of Adobe Campaign and Microsoft Dynamics.

• A centralised place to create, automate, and orchestrate campaigns.
• The ability to identify and segment key target audiences.
• Consistent messages and content that take into account a customer’s interactions and needs.
• Map customer journeys and automate campaigns across online and offline channels.
• Personalise and automate cross-channel campaigns for prospect groups of any size.
• Set lead generation targets that hold marketing accountable – and results that position marketing as a strategic contributor to revenue and growth.
• Infuse data from sales processes and conversations into campaign planning and execution.
• Measure the effectiveness of campaigns across multiple touch-points from awareness to closed deal.

Read more about Microsoft Dynamics 365 Marketing

Accelerate project delivery and maximise profitability with the Dynamics 365 Project Operations app. Features include:

• Quick and accurate quotes, flexible pricing, and seamless transitions from estimate to execution
• Increasing project profitability and ensuring project success by allocating the right people with the right skills to the right projects
• The familiar, straightforward capabilities of Microsoft Project for the web
• Submit, approve, process, and reconcile time and expense reports from anywhere
• Costing, budgeting, invoicing, revenue recognition, and compliance capabilities, helping you to gain visibility into key business metrics including gross margin and project profitability
• AI-driven business insights with visibility across teams, data, and processes for better, quicker business decisions.

Empowers companies to improve customer satisfaction, first time fix rates, and resource productivity. Features include –

• Contract management
• Scheduling optimisation
• Inventory management
• Powerful mobile functionality, including capturing signatures on a mobile device and updating cases on the move
• Connected Field Service, enabling an organisation to detect, troubleshoot, and resolve issues remotely so a technician is dispatched only when necessary.